HOW MUCH IS SHIPPING?
UK – FREE UK SHIPPING (2nd class signed for)
Royal Mail 1st class signed for £6
EUROPE – Tracked and signed for £10
US & CANADA
Air classic (4-7 working days) £20
Air express (3-5 working days) £25
AU, NEW ZELAND, CHINA & SOUTH AFRICA
Air classic (4-7 working days) £25
Air express (3-5 working days) £30
REST OF THE WORLD – Air classic (4-7 working days) £25
>Please note that all delivery methods are tracked and signed for<<
CAN I CHOOSE MY OWN COURIER?
YES – email us at firstname.lastname@example.org to discuss your preferences we would be happy to help.
WHEN WILL MY ORDER ARRIVE?
Orders are dispatched from the UK within 24 hours and are usually delivered within 3-5 working days. There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched. If you do not receive one, please email email@example.com. All orders require a signature on delivery, make sure your supplied address is attended during business hours. We cannot send to PO BOXES, please ensure a street address is supplied.
WHICH COURIER DO YOU USE?
For UK shipping, I use Royal Mail signed for, Europe is Parcel Force tracked and any other destination will be via DPD.
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that TIDAL SWIMWEAR LTD does not have any control of any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by TIDAL SWIMWEAR LTD, please contact your local customs office to find out more information if you are unsure of the charges.
Unexpected shipping delays may occur which we have no control over and cannot be held responsible for, but we will always endeavor to notify you of these where possible.
If your order is undeliverable, you may be charged for any return or original shipping charges.
Shipping charges are non-refundable and orders cannot be cancelled after they have been confirmed through our website.